![]() Learn more about the full log format at Before you begin When launched, it automatically loads and displays a formatted log of the latest backup attempt, where you can find the error message and look it up here. If you do not want to troubleshoot, but are OK with repeating the procedure of configuring the backup task and running a full backup again, you can try a clean reinstall and start over with a new backup task. Create a new empty folder in the backup destination for storing the backups (local backup) or create a new backup task (backup to Cloud). Delete the old backup to make room for the new backup. While that does not help always, it still can save you time and efforts on troubleshooting a number of backup failures, especially undocumented. Common backup errors, causes and solutionsįor causes and solutions please see the entire cells to the right. Solutions: apply solutions in the order they are listed. The backup location was not found on the destination drive Check if the issue is resolved after each. The device, where backups are physically stored, is powered off, not connected, hung up or does not provide access to the directory with backups due to any other reason.Multiple drives are used either for storing backups, or as backup source, within a single backup task.The folder where backups are stored changed its name, was moved, deleted or user permissions for accessing it changed.Īcronis Cyber Protect Home Office and Acronis True Image do not support rotating drives.A parent directory in the folder hierarchy changed its name, was moved, deleted or user permissions for accessing it changed. ![]() Location for storing backups was defined using the IP-address (e.g.“\\192.168.0.12\backups”, it changed after updating the software/firmware of the NAS Location for storing backups was defined using the name of the NAS/network device (e.g.TIB files were renamed, moved or deleted outside of the software interface you can access files and folders on your NAS by IP, but not by name) “\\M圜loud\backups”, and an issue on the router, NAS or the PC/Mac caused the network name to work anymore (e.g. Outdated names, paths or access details in the cache of Acronis True Image. TIB files were renamed, copied, moved or deleted outside of the software interface: have you cleared up disk space by deleting. TIBs in Windows Explorer? Now the old paths to. TIBs, remembered by the program previously, point nowhere and the software is unable to access the files required to continue a backup set.
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